Our Returns & Complaints Policy at Florist Collier Row
Fresh Flowers Guarantee in Collier Row
At Florist Collier Row, we understand that receiving beautiful, fresh flowers is important for every occasion. Our team is committed to hand-selecting the freshest stems for households and businesses in Collier Row and surrounding areas. We stand by the quality of our floral arrangements with our Fresh Flowers Guarantee, ensuring your blooms reach you vibrant and at their best.
Damaged-On-Arrival Policy
Your satisfaction is our top priority. If your flowers arrive damaged or in substandard condition, please contact us within 24 hours of delivery. To help us resolve your issue efficiently, we may request a photo of the damaged flowers and packaging. This allows us to investigate and continuously improve our delivery and packing process.
Freshness Window
We guarantee that our fresh flowers will last a minimum of five days from the day of delivery, provided they are cared for according to the care instructions provided. Certain seasonal stems or delicate varieties may have shorter lifespans, but we always aim to deliver the freshest available. If your flowers do not meet this standard, please let us know as soon as possible so we can assist you.
Refunds & Replacement Options
If you receive flowers that do not meet our high standards or have an issue with your order, you are eligible for a refund or replacement, subject to the following options:
- If the flowers arrive damaged or wilted, we will offer a free replacement at the next available delivery slot.
- If a replacement is not suitable for your needs, we will arrange for a full or partial refund depending on the extent of the issue.
- All refund or replacement requests should be made within 48 hours of delivery. Claims outside of this window will be assessed at our discretion.
Our goal is to resolve all matters quickly so you can enjoy the best of what a trusted local Collier Row florist can offer.
Complaints Process
We value your feedback—positive or otherwise. Should you wish to make a complaint regarding your order or our service, please contact our customer care team with your order details and a description of the issue. Our experienced staff in Collier Row will acknowledge your complaint within 48 hours and aim to resolve the matter as efficiently as possible, keeping you updated until a suitable solution is found.
Your Trusted Local Florist in Collier Row
Florist Collier Row is proud to serve the local community, both households and businesses, with a reputation for quality flowers and dependable service. Our returns and complaints policy reflects our dedication to customer satisfaction. If you have any concerns about your order, rest assured that our team is here to address them promptly and professionally.
