Welcome to Florist Collier Row. These Terms & Conditions ("Terms") govern all online transactions with Florist Collier Row, the trusted choice for flower delivery in Collier Row and its surrounding areas. Please read these Terms carefully as they set out your rights and responsibilities when using our website and services for ordering flowers online.
By placing an order for flower delivery through our online platform, you agree to comply with these Terms. These Terms apply to all customers within Collier Row, as well as customers ordering for delivery to adjacent locations.
Order Creation: Orders for flower delivery can be placed through our official website at any time. After selecting your preferred floral arrangements and providing delivery details, you will be guided through the online checkout process. Please ensure that recipient address, contact information, and delivery instructions are correct at the time of ordering, as errors can result in delays or failed deliveries.
Order Confirmation: Once you complete the online checkout and payment, you will receive an order confirmation on-screen and via your nominated contact method. This confirmation acknowledges receipt of your order but does not constitute acceptance. Acceptance occurs once we have verified your payment and scheduled your order for delivery.
Delivery Area: Orders placed via our website are eligible for flower delivery throughout Collier Row and surrounding suburbs. For deliveries outside our standard area, please refer to specific delivery information provided during checkout to determine eligibility, availability, and potential surcharges.
Delivery Times: We strive to fulfil and deliver all orders on the requested date. Standard delivery hours are typically between 8:00 am and 6:00 pm. Requests for same-day delivery are subject to order cut-off times and flower availability. Preferred delivery times are noted but cannot be guaranteed during busy periods.
Order Amendments: Changes to the recipient's details or adjustments to flower selections may be requested prior to the order being processed. Please notify us promptly of any modifications, though we cannot guarantee acceptance of amendments once your order is prepared or out for delivery.
Accepted Payment Methods: Online payment for your flower order can be made using major credit/debit cards and any other payment methods referenced during the checkout process. Cash, cheques, or payments in person are not accepted for online orders placed for Collier Row delivery.
Payment Security: All payments are handled via secure, PCI-compliant gateways integrated into our website. Your personal and payment information are protected by industry-standard encryption protocols.
Payment Processing: Orders are processed only after payment has been confirmed. In the event of non-approval or issues with the payment method, your order will be placed on hold until resolved. We reserve the right to cancel any transaction in the event of suspected fraud or payment irregularities.
Flower Availability: All products shown on our website are subject to availability. As flowers are a natural, perishable product, seasonal and daily variations are to be expected. In times of high demand or product shortage, we reserve the right to substitute flowers or packaging of equal value and style to fulfill your order as closely as possible to your original selection.
Product Representation: Images shown on our website are for illustrative purposes only. Whilst we strive to replicate arrangements as displayed, minor variations may occur due to availability of certain flowers, colours, or accessories.
Order Cancellations: To cancel your order for a flower delivery in Collier Row, you must notify us as soon as possible. Cancellations are permitted up to 24 hours before the scheduled delivery date. After this point, the order is considered confirmed and may no longer be cancelled or amended.
Refund Eligibility: Refunds will be provided for orders cancelled within the permitted period or where we are unable to fulfil your order (for example, due to product unavailability or delivery barriers). Refunds will be processed to the original payment method within 7-10 working days, depending on your payment provider.
Non-Delivery and Issues: In the rare instance that your order cannot be delivered due to reasons within our control, we will either re-deliver at the earliest possible date or issue a full refund. Please contact us as soon as possible if your flowers have not arrived within the expected timeframe, providing order details and delivery address for prompt resolution.
Accurate Information: You are responsible for providing accurate and complete delivery information during the order process. We will not be liable for delivery failures caused by incorrect or insufficient address, contact, or recipient information.
Recipient Availability: Please ensure someone is present at the delivery address to receive flowers. If the recipient is unavailable, flowers may be left with a neighbour, at a safe location, or returned to our shop for re-delivery (additional charges may apply). We will make reasonable efforts to contact the recipient or yourself if delivery issues arise.
Limitation of Liability: While we take utmost care in preparing and delivering your order, our liability in respect of any single order, whether arising in contract, tort, or otherwise, shall not exceed the value of the relevant order. We are not liable for indirect, consequential or special losses, including but not limited to any loss of enjoyment, business loss, or loss of profits.
Events Beyond Our Control: We will not be held responsible for delays or failures in performance resulting from events outside our reasonable control, including but not limited to extreme weather, transport disruptions, fire, flood, or acts of government.
You agree not to use our website for any unlawful purpose or in any way that may impair the performance, availability, or security of our online ordering platform. Any misuse of the online flower delivery site, including automated or fraudulent activity, will result in termination of service and potential legal action.
All content, images, trademarks, and design elements displayed on our website remain the property of Florist Collier Row or its licensors. You may not copy, distribute, or use any such content for commercial purposes without prior written authorisation.
From time to time, Florist Collier Row may make promotional codes or special offers available to customers. These can only be redeemed per the conditions stated at the time of promotion and cannot be combined with other discounts or offers. Promotional codes may only be valid for Collier Row and designated delivery areas and must be applied at the time of order. We reserve the right to modify or withdraw offers at any time.
If you are dissatisfied with any aspect of your flower order or delivery experience, please notify us as soon as possible with your order details, and we will seek to resolve your concerns promptly. Where a complaint is substantiated, we will offer a replacement or appropriate remedy as per our discretion and in accordance with applicable laws governing consumer rights in the United Kingdom.
Your privacy is important to us. Personal information collected during the order process is handled in accordance with our privacy policy and is used solely for the fulfilment of your order, delivery, and any related customer service enquiries. We do not share your details with third parties except as required to fulfil your flower delivery in Collier Row and surrounding areas.
These Terms & Conditions and any disputes or claims arising out of or in connection with them are governed by the laws of England and Wales. By placing an order with Florist Collier Row for online flower delivery, both parties submit to the exclusive jurisdiction of the English courts for any matters arising out of these Terms.
We reserve the right to update or modify these Terms at any time. Any changes will be posted on our website and will take immediate effect for all future flower delivery orders in Collier Row and the surrounding areas. It is your responsibility to review these Terms periodically to remain informed about your rights and obligations.
These Terms & Conditions apply to all customers placing online flower delivery orders with Florist Collier Row for delivery within Collier Row as well as relevant surrounding areas. By completing an order for delivery, you confirm acceptance of these Terms in their entirety.
If you have questions regarding these Terms & Conditions or require clarification on any aspect of our online flower delivery service in Collier Row, please contact us via the options listed on our official website. We are committed to ensuring a transparent, fair, and reliable flower delivery experience for all customers in Collier Row and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 39 Gobions Ave, Romford, RM5 3SS.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Collier Row, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Collier Row.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
